Privacy Policy & Data Protection

This privacy policy explains how Thrylanoveiq collects, uses, protects, and handles your personal information in connection with our financial planning subscription services.

Information We Collect

We collect various types of information to provide effective financial planning services:

• Contact information including name, email address, phone number, and mailing address
• Financial information such as income levels, expense categories, and asset ranges for planning purposes
• Communication records including consultation notes, email correspondence, and service interactions
• Website usage data including pages visited, time spent, and browser information for service improvement

How We Use Your Information

Your information is used exclusively for legitimate business purposes:

• Providing personalized financial planning consultations and analytical reviews
• Communicating about your subscription, appointments, and service updates
• Improving our services based on feedback and usage patterns
• Complying with regulatory requirements and legal obligations

Legal Basis for Processing

We process your personal information based on several legal foundations:

Primary Legal Basis: We process your data on the basis of consent for marketing communications and legitimate interest for service delivery

Information Sharing Practices

We share your information only in specific, limited circumstances:

• With regulatory authorities when required by Malaysian financial services law
• With service providers who assist in delivering our services under strict confidentiality agreements
• With your explicit consent for specific purposes such as referrals to other professionals

Data Security Measures

We implement comprehensive security measures including encryption, secure servers, access controls, and regular security audits to protect your personal and financial information from unauthorized access, disclosure, or misuse.

Your Privacy Rights

You have several important rights regarding your personal information:

• Right to access your personal data and understand how it's being used
• Right to correct inaccurate or incomplete information in your records
• Right to request deletion of your personal data subject to regulatory requirements
• Right to restrict or object to certain processing activities
• Right to withdraw consent for marketing communications at any time

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality, analyze usage patterns, and provide personalized experiences.

Detailed information about our cookie usage is available in our separate Cookie Policy Cookie Policy

Data Retention Periods

We retain your personal information for as long as necessary to provide services and meet regulatory requirements. Financial records are typically retained for 7 years as required by Malaysian law, while marketing data is deleted within 3 years of inactive status.

Children's Privacy Protection

Our services are intended for adults only. We do not knowingly collect personal information from individuals under 18 years of age. If we discover such information has been collected, it will be deleted immediately.

Privacy Policy Updates

We may update this privacy policy periodically to reflect changes in our practices, technology, or regulatory requirements. Material changes will be communicated via email or prominent website notification.

Contact Information

For privacy-related questions or to exercise your rights, contact our Data Protection Officer.